Shipping and Returns

Shipping Information

LED Supply Co. ships to the 48 contiguous United States. Shipping costs are determined at the checkout and are dependent on the weight and size of the shipment.

All orders are subject to the availability of either stock at LED Supply Co. or manufacturer distribution centers. Items that are back-ordered with the manufacturer are not the responsibility of LED Supply Co. Orders with back-ordered products may be canceled if prior to shipment. Made to Order product cannot be canceled once production has begun.

Pickup service can be arranged at our Lakewood, CO distribution center. Pickups are by appointment only and must be scheduled ahead of time. Pickup location is:

12340 W Cedar Dr. Lakewood, CO 80228

When required, a liftgate service must be requested prior to shipment. Liftgate service charges are the responsibility of the customer. LED Supply Co. will do everything in our power to accommodate the liftgate request. In some instances, the freight company may attempt delivery without a liftgate, even when requested.  

Damaged Product / Missing Product

All orders are FOB Origin. Customer assumes responsibility for the product at the time it leaves LED Supply Co. facility, manufacturer facility, or other distribution centers.

All orders must be inspected prior to receipt to ensure they are intact and complete. In the event that shipping damage occurs, it is the responsibility of the customer to notify the freight company and LED Supply Co. within 48 hours of receiving the shipment. In the event that there is a product missing from the shipment, it is the responsibility of the customer to notify the freight company and LED Supply Co. within 48 hours of receiving the shipment.

At LED Supply Co. we want you to be fully satisfied with your purchase. If you are not fully satisfied with your LED Supply Co. purchase, unless otherwise stated below, LED Supply Co. will authorize a refund for item(s) returned. All returns are subject to verification of the original sale. LED Supply Co. reserves the right to limit or deny any and all returns.

Non-Refundable Items

LED Supply Co. offers specification grade, made-to-order products that are non-returnable. Customers have only 24-hours to cancel such orders for a full refund.

Returns & Restocking Fees

LED Supply Co. accepts returns with a copy of your original invoice within 60 days of the original purchase date indicated on your invoice. Return shipping fees are the responsibility of the customer. All standard returns will be subject to the manufacturer’s return and restocking fee policies. Promotional, clearance, and discontinued product return approvals are at the discretion of the manufacturer. You must obtain a Return Authorization Number before any item(s) can be returned. No returns will be accepted prior to receiving a Return Authorization Number.  You may request a Return Authorization Number by filling out the RMA Request Form online at https://ledsupplyco.com/sales/guest/form/

Defective Items Covered Under Warranty

At LED Supply Co., we understand that on occasion, despite rigorous testing, there may be a manufacturer product defect resulting in product failure. To determine whether the item in question is covered under a manufacturer's warranty, please refer to the product specification sheet. You may request a warranty exchange by filling out the RMA Request Form online at https://ledsupplyco.com/sales/guest/form/

LED Supply Co. is a subsidiary of Applied UV, Inc that is focused on the development and acquisition of technology that addresses infection prevention in the healthcare, hospitality, commercial, and residential industries.